Terms and conditions
Fast worldwide shipping, free shipping within Europe, 30 days return policy and 5 years warranty!
- VISA and MasterCard. (we use 3D secure for your security on these transactions) Provider is named Dibs.
- Paypal - Fast payment
- Klarna Checkout - Payment with Visa/Mastercard, Invoice or partly payment (Norway, Sweden, Germany, Finland, Austria)
Sweden - Postnord
You will get tracking with all carriers for you to track the shipment from us.
Return policy:
The product can be returned to Whiteout within 30 days after receiving the product, and you will get a refund of the purchase to the card used for paying the order. Fill out the delivery note you got with the package, use the prepaid return label (Europe only) and send it with the products to us. Outside Europe, customer pays and are responsible for the return sending.
It is possible that an item you have purchased is not available due to wrong stock information from our warehouse or other special situation. In that case we will contact you and find a solution. We are doing all we can for this not to happen!
Key markets inside EU with FREE Shipping - delivery estimates:
- Germany (EUR): 1-2 days
- Great Britain (GBP): 1-2 days
- France (EUR): 1-2 days
- Denmark (DKK): 1-2 days
- Norway (NOK: 1-3 days
- Sweden (SEK): 1-3 days
- Austria (EUR): 1-2 days
- Netherlands & Belgium (EUR): 1-2 days
- Spain (EUR): 2 days
- Italy (EUR): 2 days
- Finland (EUR): 2 days
- Switzerland (CHF): 3 days
Taxes and duties is included for shipments within Europe, except on Svalbard, Jan Mayen, Greenland and Reunion.
United States
- US: 3-4 days with Fedex
- Free shipping above 150 USD
- 20 USD in freight charge on purchase below 150 USD
- Products are sold excluding. Tax and Duties (25% withdrawn on the retail price in the checkout)
- Tax and duties will be charged from Fedex separately.
Outside Europe (Fedex)
- Canada: 3-4 days with Fedex (Free above 150 CAD)
- Australia: 4-5 days with Fedex
- Japan: 3-5 days with Fedex (Free above 19 000 JPY)
- Rest of the world: 3-7 days with Fedex
- Products are sold excluding. Tax and Duties (25% withdrawn on the retail price in the checkout)
Taxes and duties is not included for shipments outside Europe. This will be charged from the transporter FedEx on a separate bill according to their guidelines for your country. The products purchased online to markets outside Europe is sold ex. VAT. The VAT will be deducted from the original price in the shopping bag.
Taxes and duties
Countries outside Europe is purchasing without taxes and duties included. Orders delivered to USA and Canada will be charged taxes, duties and handling fee upon delivery from Fedex according to their guidelines from your country/state. You will be charged for the taxes and duties when importing the purchased products into your country.
Taxes and duties on the product in the Whiteout webshop will be deducted on the order and payment. This can be seen on the price in the shopping bag in the checkout process.
Please visit your country's customs to check these fees.
Please contact us here if you have any questions.
More info on returns
Please note:Vollsveien 13H
1366 Lysaker
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
- Get first. Pay later (14 days): The payment period is 14 days from shipment of the goods or tickets/ availability date of the service. The complete terms and conditions for deliveries to Germany you can find here and the complete terms and conditions for deliveries to Austria you can find here.
- Slice it (only available for Germany): With the financing service from Klarna you can pay your purchase in flexible monthly instalments of at least 1/24 of the total amount (at least 6.95 €) or else according to the conditions stated in the checkout. The instalment payment is due at the end of each month after submission of a separate monthly invoice by Klarna. Further information regarding Slice it including terms and conditions and Standard European Consumer Credit Information you can find here.
- Pay now (Sofort direct banking): Your account will be debited directly after placement of your order.
- Credit Card (Visa/ Mastercard)
- Direct Debit: Your account will be debited after shipment of the goods. You will be notified about the date by email.
The payment methods invoice, part payment and direct debit are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. Further information and Klarnas user terms for Germany you can find here and for Austria here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement for Germany/ Austria.
Klarna user terms for other markets:
Norway
Sweden
Finland
Klarna privacy policy for other markets:
Norway
Sweden
Finland