SHIPPING
Wondering how long it’ll take for you to receive the goodies? Well, here’s a little overview. Remember that we have free DHL Express shipping on orders above €165/1750NOK/£155 and free returns within Europe.
- Germany: 1-2 days
- UK / Great Britain: 1-2 days
- Denmark: 1-2 days
- Austria: 2 days
- France: 2 days
- Netherlands & Belgium: 2 days
- Finland: 2 days
- Italy: 2 days
- Spain: 2 days
- Same for the rest of the countries within Europe except Norway and Sweden.
DHL will send you tracking and an SMS before arrival. With the SMS you can choose how and when you prefer to get your shipment.
Switzerland
- Switzerland: 3-4 days (with GLS)
Norway and Sweden
- Norway: 1-4 days (free delivery above 1750 NOK Bring)
- Sweden: 1-3 days (free delivery above 1750 SEK Postnord)
- Denmark: 1-4 days (ree delivery above 1350 DKK)
Outside Europe (DHL Express)
- Canada: 3-4 days with DHL Express (Free above 225 CAD)
- Australia: 3-4 days with DHL Express
- Japan: 3-4 days with DHL Express (Free above 19 000 JPY)
- Rest of the world: 2-4 days with DHL Express
- Purchase includes taxes and duties
Unfortunately, we do not ship to US and Russia.
FREE RETURNS IN EUROPE (excl. Switzerland)
Returns should be smooth sailing, so we’re offering one pre-paid return label to give you a hassle-free return experience.
You can return for a refund within 30 days after you receive your products. Just attach the pre-paid return label on the outside of your shipment and put the return scheme inside the package. This will cover one shipping, regardless of the number of products you are returning.
Here you find DHL locations where you can deliver your return:
DHL Pick up points locations
RETURNS OUTSIDE EUROPE (incl. Switzerland)
You can return for a refund within 30 days after you receive your products. After 30 days you will get a voucher instead of a refund.
Customers are responsible for return shipping costs.
To make a return outside EU, please contact our customer service team here.
EUROPE
In Norway, you return the package to your postal office for free with the prepaid return label (Bring/Posten)
In Sweden, you return the package to your postal office for free with the prepaid return label (PostNord)
Exception: Switzerland: Customer covers return shipping cost
(GLS is the transporter)
OUTSIDE EUROPE
Canada: Customer covers return shipping cost
Asia: Customer covers return shipping cost
Australia: Customer covers return shipping cost
We recommend shipping with tracking outside Europe.
OUR POLICY
The product you return must be unused, unwashed and in its original package with hangtags still on.
Unfortunately, we do not offer exchanges at the moment. If you ordered the wrong size or color, we recommend you return the product you wish to exchange and place a new order.
We’ll handle your return as fast as possible, and normally the return is processed within 2 working days after we receive the package in our warehouse in Denmark. The payment solution provider often uses approximately 5 days to refund money, so please allow 1-2 weeks before getting the refund back to your payment card.
If you have any questions, don’t hesitate to contact us here.